Unfairness and total disregard for customer experience!

<p>I opened an account with you and everything went well except for a few hiccups when the store I app**** at did not send through my documents, this was very frustrating but at least you guys had someone on WhatsApp who could assist me quickly. </p> <p><br />I took a few things on my card and made sure to pay the account in a timely manner to keep up my end of the bargain. It was to my shock when I went to the Markham store at Mall of Africa to find out that my account is blocked due to the fact that I am on a work contract, never mind the fact that my contract automatically gets renewed each year and that I am more than able to to pay for this account.</p> <p> <br />The lady I spoke to explained that this is something I was meant to add on my application. No one explained this to me when I app**** and it is not a reasonable expectation that every applicant should know this. Not even once was I told that my account is blocked or would be blocked because of this, now imagine me buying clothing from your store, waiting in the queue and having to be turned back because I cannot pay for it, does that seem fair at all?</p> <p> <br />The lady said that I need to get a letter from my manager, which is really something I’m not prepared to do because of the store’s negligence. Had I been told about this upon opening the account, I would not have had an issue.</p> <p> <br />So basically right now (I’m not even sure when the block started), I’ve been paying a monthly fee on an account that I basically could not use. If you were going to do this, it would have been better to close my account so that I do not incur any further debt with you (except for the interest of course), so that I can pay off the remaining amount as soon as possible and never bother you again.</p> <p><br />I do not think that this is something a reasonable person would have expected so I do not see myself at fault. I have one other account elsewhere and I’ve never experienced anything like this.</p> <p><br />Every single day there is a TFG marketing mailbox that I am opting out of because you send such frequent emails but you could not even send me one email telling me the status of my account or warning me about something like this happening? This tells me that you’re purely only sales driven and don’t give two ****s about customer service/ experience when there should be a very strong correlation between the two. </p> <p> <br />This is frustrating and it is not fair. I think it is petty that I should have to go to HelloPeter but you also shouldn’t be driving customers to that point, especially when this is one of my favourite stores.</p>