********* customer service

In the last week and a half i purchased a watch from the Markham store in Canal Walk. (Paid R200 for the watch). 2 days later i noticed that the watch would lose time, and it would constantly be slow regardless of resetting the time. I then made a trip back to the store to replace the watch which they did. I then bought an additional watch as well.

After 1 day i noticed that the replacement watch was yet again an issue, as this time the second hand had fallen out. Frustrated i then made ANOTHER trip to Canal Walk to speak to a manager at the store. However, there was "no actual Manager on duty". The assistant manager was also "busy in a meeting". So i was forced to take a replacement watch as i could not get a refund, or i coukd leave the watch with them and let them send it away. Which would then mean i would have to come back AGAIN.

I cannot understand how it would need to take someone 4 TRIPS to a Markham, to buy 1 simple item. Not only that. The girl that helped me, saw how frustrated i was, she then took my details down for the manager to call me the next day. Surely good customer service would be to follow up if your manager has called the client; because two days later, and still no call.

Please explain where im going wrong here Markham!!!! I want some answers. Who is going to refund me 2/3 trips to your store for your poor quality product/service!