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Darian B

1 reviews | Active since May 2017

17 Apr 2018, 09:54

Unable to obtain Vehicle Finance due to Markhams Staff/Attorney Negligence

Markhams has the IDC and an external Attorney firm harassing me for settled debt! I maintained a good standing with my account until my loss of income. Even under those circumstances I tried to make small payments whenever possible as the records will show. Eventually I was able to settle the debt. I went into a store and enquired my full outstanding balance and paid it immediately in FULL. The receipt which I still have in my possession reflects a Positive balance of R 0.77c! The payment was made 19 October 2016. Now April 2018 I am unable to obtain vehicle finance due to my profile reflecting an amount of R502 owed to Markhams. Absolutely ridiculous! When I called them, they referred me to the IDC, who in turn referred me to Fourie and Associates. A consultant there explains that only Markhams can instruct to have my name cleared and that the mistake was on the part of the store attendant who failed to contact the attorneys for the balance inclusive of further attorney commissions - who is at fault here??! Why do I have to suffer 2 years later after making the effort to rehabilitate this account and pay it in full! I cannot be held responsible for them not giving me the proper amounts. They must now be liable to pay those further commissions.Further, I have been advising the attorneys through their correspondence that I have settled the debt, yet no attempt was made at any stage to rectify/clarify this matter between them, the IDC or Markhams...I want that R502 cleared from my name and the bureau updated with immediate effect! I will take this matter to the credit ombud and as far as legally possible. This is an injustice on me as a consumer and I will not stand to suffer under such negligence!

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Replies (6)
Markhams
Markhams's reply18 Apr 2018, 12:50
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

DB
Darian B's update03 May 2018, 09:52
Reviewer Update
Note that no one has made contact yet. 15 days ago I was told the matter will be dealt with as soon as possible. Should I not have an update before the end of this week, I will be forced to escalate this matter as the notice and resolution period requirements have now been satisfied.
DB
Darian B's update07 May 2018, 08:57
Reviewer Update
After my last posting on the 3rd of May I received the below response...I cannot believe they are referring me back to the IDC after my initial complaint expressly shows that they referred me initially to them, who sent me to the Attorney, who sent me back to them!-------Good day Mr Barnabas Thank you for your response. As your account is handed over, TFG is not able to assist as this account as it is no longer on our books. Total due was to be enquired with Collections agency as well as the payment was to be made to them. Please contact IDC - INTERNATIONAL DEBT CONTROL ( ********** 999) for any further queries regarding your account and bureau update. For further assistance contact our Complaints Department on e-mail address: ********** or via telephone on ***or (021) ********** .
DB
Darian B's update09 Jul 2019, 10:45
Reviewer Update
This time I am applying for a home loan and guess what my credit profile reflects?!? I asked TFG for a statement of account which they provided previously with the original complaint.Now they refer me to the same attorney again.I made it clear to them that the bond originator asked for a statement from them directly as well but they blatantly ignored my request.Days later and no response. Remember this is for an amount they say is for attorneys commissions who tried to collect on the amount I owed them,the same amount I asked for and paid for in full inside their store...Would thwy apparwnrlynhave tried to call,sms,or email me had i been gicen the correct amount??...years later they refuse to update my profile and clear a measly R300 from a R24k account because their store clerk gave me the wrong amount to pay in full...I have just sold my property and require a home loan very very soon. I foresee a beautiful lawsuit awaiting Fourie and Associates and TFG if this matter is not resolved with immediate effect....
DB
Darian B's update23 Jul 2019, 14:30
Reviewer Update
I received a response and rep**** on the 16th July,and again nothing back since...please may I have a case manager's direct email to forward the email I received from the conveyancers today confirming the finalization of transfer on my current property?? Me taking legal action because of not being able to secure accommodation let alone a home loan was not an empty threat...Someone is going to resolve this today...
DB
Darian B's update31 Jul 2019, 13:56
Reviewer Update
Still no response up until today...Final opportunity to avoid legal action. Someone needs to call me today. The non-chalant attitude of TFG of it's customer's dire circumstances is very surprising.