cJ
carlo J

1 reviews | Active since Apr 2015

14 Apr 2015, 13:53

too avraid to shop at their other branches awell

Hi just wanna make an complain about a guy who sell me a brocken phone blackberry 9720 when I first the baught the phone had problems in the first week then again 5 months later phone doesn't wanna charge take it back again for repairs and he told me gona cost me a new phone to repair by their team I must take it to the pakistan wich cost me R250 to fix I told him my phone not a year old that's not my fault the thing don't wanna charge and tell me I was negligence y would I broke my own phone after that tell ohk will do what u say so I did go to the pakistan and they did fix it but the problem I have now is I still pay to fix the phone cause I fix one thing another break I just wanna know where he did get that phone was it in repairs cause they dident have black stock that moment he even did call the other branches cause I dident want a white phone after while he call me and say he got a black phone for me so now I think the phone he gave me was a phone who was in the repair shop for fixing as the plastic cover did have a scratch mark but I dident care just wanted a phone so am afraid now to buy another phone by one of there other brances as I got R12700 credit to buy but afraid

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Replies (1)
Markhams
Markhams's reply14 Apr 2015, 16:48
Official
Hello darkprins,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience.

We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.
Kind Regards,
Lynn-Lee Julius