This a total ******* to one of their good client.

I bought a Tom Tom navigator at Due South East gate mall with the Life time map. It only worked for few months then it was faulty, it was then replaced with another one. They said it still has a life time map with it, I just have to keep it up to date, which I always did. In August it just went blank and when I plugged it on to the computer it gave a warning message that My map has expired. I then called their customer care to find what must I do as the Due South store has closed down, I was then referred to Markham. I took it in and I was not even given any proof that I took it in as they did not know what to do with it. After 3 weeks I called their Customer Care to try and get help, they then said the device is with Due South Sandton, they will call me.

I then received a call from them telling me that they will try and help as the device is now out of warrantee, I then explained to them it is not about the warrantee, it the map that has expired which was for me unacceptable because I bought an Item with Life time map. They then said they will correct that with Tom Tom and they will call me. It took them the whole month to install the new map, which they then called ask me to go and check if it will work. The item never worked while I was with them, they ask me to try and reload the map again, and if it does not work, I must return it. I did and after a week they called me telling me that I will have to pay 108 Euros for it to be fixed. which I refused as when it went in for repair it was working, it was not faulty. They also connect to the computer and saw the error message. Mind you this is not the original one I purchased, and now I must pay +-1800 for it to be repaired, but I only bought for R2500.