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Ebrahiem D

1 reviews | Active since Jul 2016

04 Jul 2016, 15:36

The WORST customer service EVER

<p>I have recently app**** for an account online and have received a text message stating my account has been approved pending proof of income as ell as my ID. On to occasssions i have gone to this store in kenilorth center mall and have received the worst ATTITUDE, CUSTOMER SERVICE, WAY OF BEING SPOKEN TO, REMARKS, FACIAL EXPRESSIONS AND BODY LANGUAGE in my whole entire life. Shanaaz and her manager were not willing to help me they had all sorts of negative remarks to make about why opening my account was too much effort and how i should stand aside so others could be helped. I work in customer service and my god the quality of the service i received both today and saturday were just appauling and if nothingnis done about this i will keep calling the head office who never picks up the phone and i will keep making complaints until someone hears me. STAFF IN RETAIL AND IN CUSTOMER SERVICE SHOULD BE FREINDLY AND WILLING TO HELP NO MATTER WHAT AND SHOULD ALWAYS GO THE EXTRA MILE FOR THE CUSTOMER BECAUSE WITHOUT A CUSTOMER HOW CAN A BUSINESS EVEN EXIST??!!?!?!?!</p>

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Replies (1)
Markhams
Markhams's reply05 Jul 2016, 07:46
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team