Thank you!

Went to buy an item and the card swiped but came back as \The socket could not be read". The manager on duty said I could not take the item as it hadnt gone through even though it showed on my FNB bank notification. He said it would be reversed the same night- but it wasnt. The money was off my account and I had nothing. I had to wait until 5 days later to see it HAD gone off my account. I phoned Canal Walk Markham and spoke to Denise - sent through my bank statement and the slip I had - and within 10 minutes it was sorted out. I will have to wait 7-10 days to see the money in my account but very grateful for the follow up service and friendliness. Thanks Denise!"""