TFG Insurance

<p>I raised a TFG cellphone insurance claim with Markhams in Sandton City with a guy by the name Lundi on the 23 March 2017. After awaiting for feedback / call from him concerning my claim I decided to call him on the 13th April 2017 to enquire about how far they are with the claim with the insurance. He told me that my application with the insurance was approved and that the following day he would send my phone through to the repair center for repairs it will take about 2 weeks. </p> <p>I waited for over 2 weeks, no calls or any communication about the progress of the claim. </p> <p>I called the store on the 2nd May 2017. I was told Lundi has moved to another store and he advised that the guy that would take over my claim to send the documents to the insurance. Being frustrated, i went directly to the store. The guy that was dealing with my claim had no idea where in the process the claim was, he had no clue where my phone was. I was at the store for close to 3 hours trying to figure out :</p> <p>1. Where in the process my application was </p> <p>2. Where my phone was</p> <p> </p> <p>in the end for over a month the application never happened and my phone was still at the store. I demanded a phone to use in the intertrim and for them for fast track my claim. </p> <p> </p> <p>I would like this matter attended to immediately. I am very disappointed with the Markhams Sandton City. </p> <p> </p> <p> </p>