Terrible service

I went shopping at Markham only to be told when I get to the till that my account has been frozen and I need to provide proof that I am still employed as I was on a fixed term contract at the time I opened my account. Two days later, I go back to another Markham store and I e-mail a copy of my employment contract (which states I am now permanently employed). Firstly, the store’s e-mail account does not work and all the e-mails I send to them bounce back. I ask them to put me through to their customer services so I can avoid going back and forth. The call Centre agent has the audacity to tell me that the onus was on me to find out why the account has been frozen and they are under no obligation to inform me that my account is frozen. I feel disrespected and unvalurd as a customer. What frustrates me the most is that every single month, without fail, I am sent statement and reminded to make payment yet I have received no courtesy of being informed that my account will be frozen if I don’t supply documents.

I’m disgusted with the level of service The Foschini Group is offering its loyal customers.