Terrible Call Centre Experience

I was at Markhams Rosebank on the 13th April 2019, to purchase some items on my card. Unfortunately my card was damaged and needed to be replaced. The store employee assisted me with replacing the card, took my drivers license and called head office to do my new card registration. After waiting 15 minutes, I finally had to answer some security questions to the person on the other line, to verify I am indeed the cardholder. I was asked ridiculous questions,considering I do not walk around with my ID card to know my date of issue for example. Once done, the person on other hand said thank you not saying I have answered them incorrectly. We tried to purchase the items but it was not going through. we waited another 10 minutes trying to get hold of someone at head office just to be told my account has been blocked as I did not answer the questions correctly, yet I had a valid drivers license. I was told they could not help further and wasted half an hour all in all with no satisfaction. I don't see a verification method when someone else pays the account for me. Considering I have been so long with the store it is despicable that till today it has not been resolved. After this terrible service from Head Office, I feel that my account should be closed and get another store who would render a better service to me, where I do not have to feel like a ********.