Sent 3 emails to query account no reply.

To: [Email Removed]<br> Good Day<br> <br> Hope to find you well?<br> <br> I was in store at PMB Liberty mall a few days ago and queried the balance. I spoke to a gentleman by the name of Zackariah from customer service to find out what is going on with my account. Apart from him having an attitude and being rude and me then handing the phone to my husband he stated that he would send an fax with all the info to the store within a few minutes and then asked to speak to somebody from the store. 4.5 hours later when we completed our work in Pmb I went via the store again and no fax had been received??? The staff whom I found to be excellent confirmed to me that there was no fax yet!!<br> <br> Please can I have a statement for the last 6 months showing what was due and what was paid. The reason for this is the fact that we went into your Edendale store on the 9th January 2015 and asked what was outstanding on my account and what must I pay to be up to date in total up to that day. I was given a figure of R 2420.15 which I paid and was told that I am now right up to date and only next months payment will be due.<br> <br> I am now told that I am R2010.00 in the rears no answer to email only demands. Cell ***