security tags not removed on clothing
Hi
i bought G-star t-shirts at Markham in Clearwater mall on the 23-10-2020 and only when i got home at 9PM i realized that the security tags were not removed and i was traveling the following morning so i tried getting them removed and unfortunately the t-shirts got damaged without even being worn . i am really not satisfied with the level of customer service from that store as now i am stuck with t-shirts i cannot wear and yet i still have to pay them as i took them via account
Helpful (0)
Replies (16)0
Replies (16)
Markhams's replyOfficial
10 Nov 2020, 15:53Good Day Nhlanhla,
We will be in touch with you shortly.
Kind Regards,
Customer Care
We will be in touch with you shortly.
Kind Regards,
Customer Care
Markhams's reply10 Nov 2020, 15:53
Official
Good Day Nhlanhla,
We will be in touch with you shortly.
Kind Regards,
Customer Care
We will be in touch with you shortly.
Kind Regards,
Customer Care
's updateReviewer Update
10 Nov 2020, 17:06good day customer care
i received a call from *** , if its your guys call then please be advised that i was kept on hold from the first minute i answered .
Regards
Ngubs
i received a call from *** , if its your guys call then please be advised that i was kept on hold from the first minute i answered .
Regards
Ngubs
's update10 Nov 2020, 17:06
Reviewer Update
good day customer care
i received a call from *** , if its your guys call then please be advised that i was kept on hold from the first minute i answered .
Regards
Ngubs
i received a call from *** , if its your guys call then please be advised that i was kept on hold from the first minute i answered .
Regards
Ngubs
Markhams's replyOfficial
11 Nov 2020, 10:51Good Day,
I will follow-up I it was the store who tried to make contact with you.
Kind Regards,
Customer Care
I will follow-up I it was the store who tried to make contact with you.
Kind Regards,
Customer Care
Markhams's reply11 Nov 2020, 10:51
Official
Good Day,
I will follow-up I it was the store who tried to make contact with you.
Kind Regards,
Customer Care
I will follow-up I it was the store who tried to make contact with you.
Kind Regards,
Customer Care
's updateReviewer Update
18 Nov 2020, 16:06hi
i have been in communication with Faith who is the store manager for Markham Clearwater mall , she has been great with communication however she is not in any position to make any amicable resolutions to my complain and i find it unpleasant that the issue was escalated to higher authority and they came back with the same feedback i objected when she offered me ...my expectation was that senior people will have more authority to resolve this and still retain me as their long serving customer , its been over 4 days now since i have rejected their resolution and was told that they will get that someone senior to contact me and clear my issue is petty or not a priority issue to them , i am strongly considering taking my business elsewhere and maybe i will be appreciated and take serious as a paying customer with no defaults
i have been in communication with Faith who is the store manager for Markham Clearwater mall , she has been great with communication however she is not in any position to make any amicable resolutions to my complain and i find it unpleasant that the issue was escalated to higher authority and they came back with the same feedback i objected when she offered me ...my expectation was that senior people will have more authority to resolve this and still retain me as their long serving customer , its been over 4 days now since i have rejected their resolution and was told that they will get that someone senior to contact me and clear my issue is petty or not a priority issue to them , i am strongly considering taking my business elsewhere and maybe i will be appreciated and take serious as a paying customer with no defaults
's update18 Nov 2020, 16:06
Reviewer Update
hi
i have been in communication with Faith who is the store manager for Markham Clearwater mall , she has been great with communication however she is not in any position to make any amicable resolutions to my complain and i find it unpleasant that the issue was escalated to higher authority and they came back with the same feedback i objected when she offered me ...my expectation was that senior people will have more authority to resolve this and still retain me as their long serving customer , its been over 4 days now since i have rejected their resolution and was told that they will get that someone senior to contact me and clear my issue is petty or not a priority issue to them , i am strongly considering taking my business elsewhere and maybe i will be appreciated and take serious as a paying customer with no defaults
i have been in communication with Faith who is the store manager for Markham Clearwater mall , she has been great with communication however she is not in any position to make any amicable resolutions to my complain and i find it unpleasant that the issue was escalated to higher authority and they came back with the same feedback i objected when she offered me ...my expectation was that senior people will have more authority to resolve this and still retain me as their long serving customer , its been over 4 days now since i have rejected their resolution and was told that they will get that someone senior to contact me and clear my issue is petty or not a priority issue to them , i am strongly considering taking my business elsewhere and maybe i will be appreciated and take serious as a paying customer with no defaults
Markhams's replyOfficial
18 Nov 2020, 16:41Hi Nhlanhla,
We will gladly assist you with your request. But in order for us to do so, we require the T-Shirt back in store for us to either refund or exchange.
We are in no position to meet your request to compensate. We do acknowledge the garment had a tag on it and this was not removed at point of sale, but at any given point if the tag is forcefully removed it will damage the product.
Kind Regards,
Customer Care
We will gladly assist you with your request. But in order for us to do so, we require the T-Shirt back in store for us to either refund or exchange.
We are in no position to meet your request to compensate. We do acknowledge the garment had a tag on it and this was not removed at point of sale, but at any given point if the tag is forcefully removed it will damage the product.
Kind Regards,
Customer Care
Markhams's reply18 Nov 2020, 16:41
Official
Hi Nhlanhla,
We will gladly assist you with your request. But in order for us to do so, we require the T-Shirt back in store for us to either refund or exchange.
We are in no position to meet your request to compensate. We do acknowledge the garment had a tag on it and this was not removed at point of sale, but at any given point if the tag is forcefully removed it will damage the product.
Kind Regards,
Customer Care
We will gladly assist you with your request. But in order for us to do so, we require the T-Shirt back in store for us to either refund or exchange.
We are in no position to meet your request to compensate. We do acknowledge the garment had a tag on it and this was not removed at point of sale, but at any given point if the tag is forcefully removed it will damage the product.
Kind Regards,
Customer Care
's updateReviewer Update
20 Nov 2020, 12:09Hi
i have passed that phase of conversation and if you are willing to fetch it all the way in KZN please advise so i can send you the GPS coordinates for collection . i do not have any ridiculous demands , i work with customers as well and credit of goodwill can be passed to retain them . Why is it so difficult for a store like Markham to give credit to their long serving customers . it will not liquidate the store to compensate me with a voucher or the same T-shirts . i don't see what could be a train smash . so in a nutshell you guys are telling me to go to hell ?
can i be contacted by someone senior no later than 23-11-2020
my number is ***
i have passed that phase of conversation and if you are willing to fetch it all the way in KZN please advise so i can send you the GPS coordinates for collection . i do not have any ridiculous demands , i work with customers as well and credit of goodwill can be passed to retain them . Why is it so difficult for a store like Markham to give credit to their long serving customers . it will not liquidate the store to compensate me with a voucher or the same T-shirts . i don't see what could be a train smash . so in a nutshell you guys are telling me to go to hell ?
can i be contacted by someone senior no later than 23-11-2020
my number is ***
's update20 Nov 2020, 12:09
Reviewer Update
Hi
i have passed that phase of conversation and if you are willing to fetch it all the way in KZN please advise so i can send you the GPS coordinates for collection . i do not have any ridiculous demands , i work with customers as well and credit of goodwill can be passed to retain them . Why is it so difficult for a store like Markham to give credit to their long serving customers . it will not liquidate the store to compensate me with a voucher or the same T-shirts . i don't see what could be a train smash . so in a nutshell you guys are telling me to go to hell ?
can i be contacted by someone senior no later than 23-11-2020
my number is ***
i have passed that phase of conversation and if you are willing to fetch it all the way in KZN please advise so i can send you the GPS coordinates for collection . i do not have any ridiculous demands , i work with customers as well and credit of goodwill can be passed to retain them . Why is it so difficult for a store like Markham to give credit to their long serving customers . it will not liquidate the store to compensate me with a voucher or the same T-shirts . i don't see what could be a train smash . so in a nutshell you guys are telling me to go to hell ?
can i be contacted by someone senior no later than 23-11-2020
my number is ***
Markhams's replyOfficial
20 Nov 2020, 12:31Hi Nhlanhla.
I'd never tell you to go to hell, all we saying is that we are willing to meet you half way by returning the G-Star Tshirt to store and exchange it for you.
So you'd rather want to keep a broken T-shirt and be compensated for that?
Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?
Kind Regards,
Customer Care
I'd never tell you to go to hell, all we saying is that we are willing to meet you half way by returning the G-Star Tshirt to store and exchange it for you.
So you'd rather want to keep a broken T-shirt and be compensated for that?
Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?
Kind Regards,
Customer Care
Markhams's reply20 Nov 2020, 12:31
Official
Hi Nhlanhla.
I'd never tell you to go to hell, all we saying is that we are willing to meet you half way by returning the G-Star Tshirt to store and exchange it for you.
So you'd rather want to keep a broken T-shirt and be compensated for that?
Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?
Kind Regards,
Customer Care
I'd never tell you to go to hell, all we saying is that we are willing to meet you half way by returning the G-Star Tshirt to store and exchange it for you.
So you'd rather want to keep a broken T-shirt and be compensated for that?
Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?
Kind Regards,
Customer Care
's updateReviewer Update
20 Nov 2020, 12:40Hi
i think there is either a misunderstanding here and you are not fully updated regarding this issue . i am based in JHB , the T-shirts were a gift to my brother who is based in rural of KZN , Faith from Clearwater markham knows very well in regards to the issue and i explained to her that there is no way i will drive to KZN to fetch Tshirts , she further suggested that my brother takes them to gateway mall and i told her that is about +-100KM which is still unreasonable . if the Tshirts were not badly damaged after forcefully removing the tags i would not be making so much noise . so i am asking you if you will be able to send your driver to collect those tshirts so that we follow your process ? if so i will provide the GPS coordinates and you will advise on which day your driver will do collection .
if the items were in my position i would have long brought them back without even logging a dispute on hello peter . i have asked you to call me to minimize this back and forth of mails as i see you have no full details regarding my query .
best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ?
i think there is either a misunderstanding here and you are not fully updated regarding this issue . i am based in JHB , the T-shirts were a gift to my brother who is based in rural of KZN , Faith from Clearwater markham knows very well in regards to the issue and i explained to her that there is no way i will drive to KZN to fetch Tshirts , she further suggested that my brother takes them to gateway mall and i told her that is about +-100KM which is still unreasonable . if the Tshirts were not badly damaged after forcefully removing the tags i would not be making so much noise . so i am asking you if you will be able to send your driver to collect those tshirts so that we follow your process ? if so i will provide the GPS coordinates and you will advise on which day your driver will do collection .
if the items were in my position i would have long brought them back without even logging a dispute on hello peter . i have asked you to call me to minimize this back and forth of mails as i see you have no full details regarding my query .
best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ?
's update20 Nov 2020, 12:40
Reviewer Update
Hi
i think there is either a misunderstanding here and you are not fully updated regarding this issue . i am based in JHB , the T-shirts were a gift to my brother who is based in rural of KZN , Faith from Clearwater markham knows very well in regards to the issue and i explained to her that there is no way i will drive to KZN to fetch Tshirts , she further suggested that my brother takes them to gateway mall and i told her that is about +-100KM which is still unreasonable . if the Tshirts were not badly damaged after forcefully removing the tags i would not be making so much noise . so i am asking you if you will be able to send your driver to collect those tshirts so that we follow your process ? if so i will provide the GPS coordinates and you will advise on which day your driver will do collection .
if the items were in my position i would have long brought them back without even logging a dispute on hello peter . i have asked you to call me to minimize this back and forth of mails as i see you have no full details regarding my query .
best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ?
i think there is either a misunderstanding here and you are not fully updated regarding this issue . i am based in JHB , the T-shirts were a gift to my brother who is based in rural of KZN , Faith from Clearwater markham knows very well in regards to the issue and i explained to her that there is no way i will drive to KZN to fetch Tshirts , she further suggested that my brother takes them to gateway mall and i told her that is about +-100KM which is still unreasonable . if the Tshirts were not badly damaged after forcefully removing the tags i would not be making so much noise . so i am asking you if you will be able to send your driver to collect those tshirts so that we follow your process ? if so i will provide the GPS coordinates and you will advise on which day your driver will do collection .
if the items were in my position i would have long brought them back without even logging a dispute on hello peter . i have asked you to call me to minimize this back and forth of mails as i see you have no full details regarding my query .
best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ?
's updateReviewer Update
20 Nov 2020, 12:42Hi
i will have no access to emails as i will be attending a virtual work event for the remainder of the afternoon . i am reachable only on cellphone ***
will only have access to mails on Monday 23-11-2020
regards
Ngubs
i will have no access to emails as i will be attending a virtual work event for the remainder of the afternoon . i am reachable only on cellphone ***
will only have access to mails on Monday 23-11-2020
regards
Ngubs
's update20 Nov 2020, 12:42
Reviewer Update
Hi
i will have no access to emails as i will be attending a virtual work event for the remainder of the afternoon . i am reachable only on cellphone ***
will only have access to mails on Monday 23-11-2020
regards
Ngubs
i will have no access to emails as i will be attending a virtual work event for the remainder of the afternoon . i am reachable only on cellphone ***
will only have access to mails on Monday 23-11-2020
regards
Ngubs
's updateReviewer Update
23 Nov 2020, 09:21hi
to whom it may concern , are we finding amicable resolutions to this issue ?
looking forward to your prompt feedback ad this has been going back and forth wit no solutions
regards
Ngubs
to whom it may concern , are we finding amicable resolutions to this issue ?
looking forward to your prompt feedback ad this has been going back and forth wit no solutions
regards
Ngubs
's update23 Nov 2020, 09:21
Reviewer Update
hi
to whom it may concern , are we finding amicable resolutions to this issue ?
looking forward to your prompt feedback ad this has been going back and forth wit no solutions
regards
Ngubs
to whom it may concern , are we finding amicable resolutions to this issue ?
looking forward to your prompt feedback ad this has been going back and forth wit no solutions
regards
Ngubs
Markhams's replyOfficial
23 Nov 2020, 10:13Good Day Nhlanhla.
As indicated before...
"Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?"
Kind Regards,
Customer Care
As indicated before...
"Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?"
Kind Regards,
Customer Care
Markhams's reply23 Nov 2020, 10:13
Official
Good Day Nhlanhla.
As indicated before...
"Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?"
Kind Regards,
Customer Care
As indicated before...
"Since you'd like to be credited out of goodwill, what would be a reasonable credit for the store to give you?"
Kind Regards,
Customer Care
's updateReviewer Update
01 Dec 2020, 11:10good day customer care
i did respond on the 20-11-2020 wit the below response , dont know how you missed it
" best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ? "
Regards
Ngubs
i did respond on the 20-11-2020 wit the below response , dont know how you missed it
" best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ? "
Regards
Ngubs
's update01 Dec 2020, 11:10
Reviewer Update
good day customer care
i did respond on the 20-11-2020 wit the below response , dont know how you missed it
" best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ? "
Regards
Ngubs
i did respond on the 20-11-2020 wit the below response , dont know how you missed it
" best credit of goodwill is for the same tshirts to be replaced , thats value for money , i dont want anything special or unique treatment here . i just want to be a happy customer . is that asking for too much ? "
Regards
Ngubs
Markhams's replyOfficial
01 Dec 2020, 15:49Hi Nhlanhla,
Please will you send the area/location and gps coordinates of your brothers address - we will try and deploy a driver to collect it.
We will require your Brother's name surname and cell phone number too.
Please also advise which Markham store in JHB is most convenient for you, the reason for this, the courier will need to transport and deliver it to this store in order for you to meet with the Store Manager and process the refund/exchange back onto your account.
Kind Regards,
Customer Care
Please will you send the area/location and gps coordinates of your brothers address - we will try and deploy a driver to collect it.
We will require your Brother's name surname and cell phone number too.
Please also advise which Markham store in JHB is most convenient for you, the reason for this, the courier will need to transport and deliver it to this store in order for you to meet with the Store Manager and process the refund/exchange back onto your account.
Kind Regards,
Customer Care
Markhams's reply01 Dec 2020, 15:49
Official
Hi Nhlanhla,
Please will you send the area/location and gps coordinates of your brothers address - we will try and deploy a driver to collect it.
We will require your Brother's name surname and cell phone number too.
Please also advise which Markham store in JHB is most convenient for you, the reason for this, the courier will need to transport and deliver it to this store in order for you to meet with the Store Manager and process the refund/exchange back onto your account.
Kind Regards,
Customer Care
Please will you send the area/location and gps coordinates of your brothers address - we will try and deploy a driver to collect it.
We will require your Brother's name surname and cell phone number too.
Please also advise which Markham store in JHB is most convenient for you, the reason for this, the courier will need to transport and deliver it to this store in order for you to meet with the Store Manager and process the refund/exchange back onto your account.
Kind Regards,
Customer Care
's updateReviewer Update
02 Dec 2020, 10:45Hi
please find below requested information and advise of a Turnaround time for this to be concluded
name : Bandile Ngubeni
contact : ***
coordinates : -28.852934, 29.189619 Okhahlamba Local Municipality ( village )
convenient store for refund to be processed is Markham at Westgate mall in roodepoort .
looking forward to a speedy resolution hopefully end of this week , you guys dont have value for customers . its a disgrace . I cant wait for my account to be paid up and closed
Regards
Ngubs
please find below requested information and advise of a Turnaround time for this to be concluded
name : Bandile Ngubeni
contact : ***
coordinates : -28.852934, 29.189619 Okhahlamba Local Municipality ( village )
convenient store for refund to be processed is Markham at Westgate mall in roodepoort .
looking forward to a speedy resolution hopefully end of this week , you guys dont have value for customers . its a disgrace . I cant wait for my account to be paid up and closed
Regards
Ngubs
's update02 Dec 2020, 10:45
Reviewer Update
Hi
please find below requested information and advise of a Turnaround time for this to be concluded
name : Bandile Ngubeni
contact : ***
coordinates : -28.852934, 29.189619 Okhahlamba Local Municipality ( village )
convenient store for refund to be processed is Markham at Westgate mall in roodepoort .
looking forward to a speedy resolution hopefully end of this week , you guys dont have value for customers . its a disgrace . I cant wait for my account to be paid up and closed
Regards
Ngubs
please find below requested information and advise of a Turnaround time for this to be concluded
name : Bandile Ngubeni
contact : ***
coordinates : -28.852934, 29.189619 Okhahlamba Local Municipality ( village )
convenient store for refund to be processed is Markham at Westgate mall in roodepoort .
looking forward to a speedy resolution hopefully end of this week , you guys dont have value for customers . its a disgrace . I cant wait for my account to be paid up and closed
Regards
Ngubs
Markhams's replyOfficial
02 Dec 2020, 10:54Good Day ,
Thank you much - I cannot commit to a turn around time. We will advise you when the courier will be dispatched and Badnile will be contacted prior collection.
Kind Regards,
Customer Care
Thank you much - I cannot commit to a turn around time. We will advise you when the courier will be dispatched and Badnile will be contacted prior collection.
Kind Regards,
Customer Care
Markhams's reply02 Dec 2020, 10:54
Official
Good Day ,
Thank you much - I cannot commit to a turn around time. We will advise you when the courier will be dispatched and Badnile will be contacted prior collection.
Kind Regards,
Customer Care
Thank you much - I cannot commit to a turn around time. We will advise you when the courier will be dispatched and Badnile will be contacted prior collection.
Kind Regards,
Customer Care
's updateReviewer Update
02 Dec 2020, 11:02what was i expecting , a miracle ?
you guys are really frustrating me now
you guys are really frustrating me now
's update02 Dec 2020, 11:02
Reviewer Update
what was i expecting , a miracle ?
you guys are really frustrating me now
you guys are really frustrating me now