cB
christelle B
1 reviews | Active since Oct 2013
14 Mar 2015, 06:59
samsung brand new second hand!!
I bought a brand new Samsung cell from markham's in east gate shopping centre on the 22 feb for my wife and gave it to her for her birthday on 27th feb we were told not to charge the cell until it has gone flat.<br> when we tried to charge it then cell was not able to charge!!<br> I returned it to the store on 6th march seven days later and the manageress refused to replace the cell!!!<br> as this was a gift I only wanted it to be replaced!!! I have bought at least 4 cell phones and an ipad before this is the last electronic purchase I will make at the foshini group ! and never a Samsung product ever!!!<br> I strongly urge the public to think before buying from A TFG STORE!!!
Helpful (0)
Replies (1)0
Replies (1)
Markhams's replyOfficial
15 Mar 2015, 13:18Hello christellebosman,
Thank you for bringing this to our attention. We strive to offer all customers great customer service and are disappointed that you had this bad experience with the purchase of the Samsung cell from our Eastgate store. We apologise for the inconvenience. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Markham Customer Care
Thank you for bringing this to our attention. We strive to offer all customers great customer service and are disappointed that you had this bad experience with the purchase of the Samsung cell from our Eastgate store. We apologise for the inconvenience. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Markham Customer Care
Markhams's reply15 Mar 2015, 13:18
Official
Hello christellebosman,
Thank you for bringing this to our attention. We strive to offer all customers great customer service and are disappointed that you had this bad experience with the purchase of the Samsung cell from our Eastgate store. We apologise for the inconvenience. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Markham Customer Care
Thank you for bringing this to our attention. We strive to offer all customers great customer service and are disappointed that you had this bad experience with the purchase of the Samsung cell from our Eastgate store. We apologise for the inconvenience. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Markham Customer Care