Sad realy sad

I went to a markham store to settle and close my account in february...I also had a cellphone insurance and asked them to close it too.march i found out it was not closed i went back and i was told i dd not fill out the form to close the insurance i paid and filled out the form..Begining of april i got another message saying i stil owe the insurance..This time i called the help desk and i was told to go back to the shop and ask them to send a transmision report and o wouldnt have to pay anything...I dd that..but now im getting calls from their collection department to pay R79...I called the insurance again yesterday still dd not get help as i was told to go back to the store again..i can tell u now ive spent more than i owe..because of the bad service i got.today i emailed the complaints department still no help instead i got an emailed statement of an active account.people need to learn give the service they expect from other..I will not be paying for something i was not using..Tfg needs to take their clients seriously and treat them with respect.