TO
Theodore O

1 reviews | Active since Aug 2012

05 Dec 2016, 04:03

Sad Friday

<p>Order p ********** 6 and p ********** 9</p> <p> </p> <p>Hi there</p> <p> </p> <p>Thought I would take advantage of the Black Friday sale on the online Markham store, found a lot of great items. Added them to my cart and proceeded to pay without any issue. Payment and order was then confirmed. </p> <p> </p> <p>To my surprise about two days later I get an email from Markham saying that a few of my items were cancelled because they are out of stock. I then sent them an email explaining that they need to provide all the goods that they promised as it was unacceptable that they could just decide to cancel because their systems did not update the database as the items left their warehouse. </p> <p> </p> <p>All i I want from them is to provide the goods at the sale cost as I was really looking forward to receiving the items. </p> <p> </p> <p>I get a poor poor response from one of the people working there saying:</p> <p> </p> <p>"Good day Theodore,<br /> <br />Thank you for your email.</p> <p>The Black Friday sale was available for while stocks last, however the stock was yet to be confirmed at the warehouse even though the payment was confirmed. We apologise for the inconvenience caused "</p> <p> </p> <p>I find this response unacceptable and not resolving my query at all. All this response tells me is that their systems are not up to standard. </p> <p> </p> <p>Please help a very very disappointed customer. </p>

0
Replies (2)
Markhams
Markhams's reply05 Dec 2016, 14:45
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team

Best regards,

TO
Theodore O's update07 Dec 2016, 14:01
Reviewer Update

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