ruined sunday

I went to markham today to collect my lay-bye which I paid in full at Jabulane mall markham. I had 2 laybyes 1 was for marcckam and 1 for exact,when i got to the above mentioned markham I was give a very bad customer services,where I was told that the person who assisted me at jabulane mall markham used wrong ref# and that the payment reflects under the wrong reference which belong to exact.for heaven sake they use the same card for lay bye and as a customer how was i supposed to know which ref# was supposed to be used for which shop?the lady was very rude and told me to go to exact and that exact will refund me and i must come back to the store and pay for markham for the very same card. I promised myself today that I will never ever buy from this 2 stores !!!your service is rotten and the girls from their store has attitude.I had to go to exact store and they told me that they cant refund me as i ddnt pay at their store and i must go back to jabulane mall...imagine!!!I was on my way to mafikeng so i had to pass to collect my fully paid lay byes. amf uming with anger a pregnant lady having to run around this 2 stores and give a very bad attitude and bad services I WAS TREATED LIKE I WAS BEGGING SOMETHING FROM THEM.