Rude/sarcastic sales assistant

<p>I purchased a cellphone at Markham in Tygervalley on 28.02.2017.... Firstly, The sales assistants at Tygervalley has no customer services, they dont acknowledge the customers at all, they are nowhere to be seen and when you ask for help you wait about 10 minutes to be assisted... The sales consultant whose name is Jeanize van der Weste at the Tygervalley branch has no customer services & she is very sarcastic... After purchasing the cellphone i discovered that there was no sim card in the box, i returned to the store on 01.03.2017 and told Jeanize where she told me that theres nothing she can do, they receive the phones like that from MTN and purchasing a sim cost 1c which , that response i found to be very rude and sarcastic, I never asked her what the cost of the sim was, after she disappeared she apparently called her manager , who never appeared and then she came back to the counter with a sim without saying anything & no apology , at that time i felt so disgusted & angry at her attitude... i feel like returning the phone and requesting a refund, i can purchase the phone at another shop with sales assistants who has customer services & ethics than those who work at Markham Tygervalley. When i phoned to ask what Jeanize's surname was , a guy called Ricardo, picked up the phone and when i enquired as to her surname he burst out laughing in my ear(that is unacceptable) , i then had to wait another 5 minutes for someone to speak to me while they chatting in the background.. All i want is to return the phone and purchase the phone somewhere else at a shop with better customer services, and Markham Tygervalley wont be seeing me anytime soon..... VERY DISAPPOINTED & DISGUSTED & ANGRY in the sales assistants attitude, if she cant work with people , then she should consider working somewhere else where she doesnt have to deal with customers.</p>