1 reviews | Active since Oct 2012
Rude consultant
Good day <br> <br> I would like to report the worst service I received from Rochelle at the Markhams South Gate branch. I was doing some shopping today when I saw a beautiful black and gold sneaker at Markhams. I came into the store to purchase the sneaker but unfortunately they did not have my size. I went over to the counter to request Rochelle to find the nearest branch that might have my size. I was in a very good mood and smiling at her, which was met with the worst look ever which was completely unprovoked. I continued to ask her to check for me the nearest branch with the sneaker available, when she turned to her colleague to ask if they had the size, trying to save time, I explained that I had already checked with the guys if they had the shoe, which was cut mid sentence with a \I was talking to my colleague
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused, and we completely understand your frustration regarding this issue.
We do not take this lightly and will have the matter investigated as soon as possible. In order to do so, I will pass your details on to one of our Customer Service Representatives, who will be in contact with you to advise on a resolution.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused, and we completely understand your frustration regarding this issue.
We do not take this lightly and will have the matter investigated as soon as possible. In order to do so, I will pass your details on to one of our Customer Service Representatives, who will be in contact with you to advise on a resolution.
Kind Regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
