Rude Call Center Personnel

Due to circumstances out of my control, I have not been able to pay my account since December 2018.

As explained to all of the call center personnel, I have not received a salary since December 2018, due to the company I work for going through financial difficulties. I have sent a letter through to the accounts department, but no response was received. Due to the fact that the company does not want to terminate my employment, I cannot give any further documents to why I am unable to pay my account. I am also unsure of when I will be receiving a salary again.

One specific call center operator was extremely rude to me when phoning me at 07:50 in the morning. Without even giving me the opportunity to explain my predicament she shouted at me and threatened to hand me over and then put the phone down in my ear.

I am fully aware that I am supposed to pay my account, but I am unable to do so at this time. I will pay as soon as I am able to, I would just like someone to hear my side of the story without threatening me.