Rude and definitely not helpfull

I recently opened an account online - the account was approved and I received my card with an SMS informing me that the account was opened and the limit I was given.<br> After visiting Markham's Carnival mall on Saturday 21-02-2014 I was told that the account was blocked and that they could unblock the account - all that I needed was my ID.<br> <br> Retuning on Sunday with my ID to purchase a few goods I was served by a very rude sales consultant in the Carnival Mall.<br> None the less my account was still blocked due to documentation that I was supposed to submit that I was never informed of.<br> <br> They contacted the customer relations department where I was treated like \****"and told there is nothing that they could do on a Sunday.<br> After asking to speak to a manager I was told in a very dismissive tone that there is no manager after 13:00pm.<br> Is this the way you treat your customers?"""