Replacing a lost card - Mission Impossible

Replacing my card turns to be impossible. Emailed the helpline, requesting a new card. Their response was to visit my nearest store who would assist with a new card the same day. Markham Pavilion was my next stop. After following the queue, I produced my ID and was then told I required proof of address. It's a Sunday as its my only day off. I then go the ATM and after following that queue, I get a printed statement with my address, then back to the store. Then I get told, I now require a bank statement for the account that my salary goes into. Utilities bill is unacceptable. There's no point in giving customers R15k limits if you can't assist them with cards. I will closing this account in two months. I ended up spending cash in another store. In this time of dropped sales, you would think Markham would push sales.