Replacement Card

I received a replacement card in canal walk.then after a purchase my card was blocked.i went to the Fix where i tried to purchase then called into customer service to get it unblocked. They asked for me to bring my ID To unlock the account. I then went to Markhams the next day to unlock the account they then required bank statements which i was not told at the FIx the day before.I then got all my detail sent over to forensic and then on the call they another staff member was called to come and identify if the identity document I gave matched my face.I areally not impressed by that and definitely embarrassed. finally we got the card unlocked this whole process took more than 3 hours in total.