Refund

I had a layby with Markam Clearwater I wanted to cancel it 1st time they told me the store is being renovated the laybys are not kept in the store fune I understood and went home. I went for the second time they told me they don't have cash today I went back again they still say they don't have cash R250?? Around 15h00 that's impossible they offerd me a gift card I don't want I gift card I want my money back. That robbing customers of their money am still gonna go back and demand my money it's bull****