R1 000 Down The Drain. Thank you Markham!

A few weeks ago I purchased a R 1 000 Gift Card from Markham Canal Walk, using my Foschini Account. When I returned home I realized that the gift card was missing. I phoned the Store to advise them. I didn't get much support (manager was not in). I then went to the Store 3 times to request a replacement. I no longer had the Slip. However, the transaction was on record as I had paid with my account. The Staff could even confirm that the Gift Card had not been used.

The Store Staff phoned head office and I was informed that there was nothing that could be done if I do not have the slip.

I've had a Foschini account for more than 10 years and am extremely disappointed by the manner in which this was handled.

I accept that it is my responsibility to keep the Slip. However, you have a record of the transaction and surely that is all the proof you need.

EXTREMELY DISAPPOINTED.