quality default

I bought a jacket and it got fluf with in two months and so I went to th shop to return th jacket as the jacket looks like I have had it for a year. The teller took th jacket to th manager and th manager came to me with the most ugliest attitude asking me what's my story . And I'm asking her whey she asking talking to me like that, she asked me if I washed the jacked and I told her no. She might as well said I am liying. Without even finishing with me she walks away . Rood is this Markham woman is this the survice I should expect from Markham. I'm really saddenet from this behaviour,