PROLONGED CELL PHONE INSURANCE CLAIM

I am really appalled by the service I received from Markhams (Jabulani mall and Westgate branches) as well as their insurance brokers Finrite. <br> I reported by my cellphone ****** in December 2014 and till today I have not received any thing but bad service from all these 3 institutions.<br> <br> I was told I need to submit replacement forms for my first claim and when I requested that fro Westgate Markhams I was told they were lost and I must write a letter explaining that to Finrite. when I wrote the letter finrite said I should go back to the store and get the store to write the letter. I went to Westgate and advised them and to this date they have not written the letter.<br> <br> I feel like I am being made a fool as I keep calling all these institutions for feedback, none of them ever call me and when I do call I get the same disgusting story. the service was so bad I'm waiting for them to repudiate my claim four months later from the day I notified them then at least I will be able to refer the matter to the ombudsman.