Poor service has become a norm

The first time I made use of Hellopeter was almost a year ago. This was in regards to the poor service I received from mulitichoice, by using this platform mulitichoice responded fast to my complaint but did not follow up to give me proper feedback on my account. I have since emailed them and no answer. My review is not to bash Dstv but to speak out on how we as consumers suffer because of poor services or how we are caught up in making purchases that have great implications. One of these purches was buying two cellphones from one of the Foschini group stores in 2018, the phone cost was just over 7500,today in 2021 the store is saying we still owe just over 5000,how is this possible when we pay every month. What kind of phone contract last this long and even though we have communicated over various mediums to solve this matter no feedback. In addition to this I purchased pronutro porridge almost three months ago and found a worm in it. I took my child to the doctor and till now there has been no communication with regards to this matter. Many of us suffer because of poor services, these are but a few to mention and we carry the consequences alone as these companies have ways of placing all the blame on the consumer and not taking any responsibility on their part. I hope this informs someone out there to think before being lured into a contract that never ends.