Poor Service and Not considering inconveniences

Dear Hello Hellopeter,

I have a very serious concern that it become an ambush to my family after I have insure my Cell phone J5 Samsung for approximately three year with Markhams and Finrite. I have given enough time to take a decision on my faulty device, I gave them approximately three months to assist me. When I went to markhams to report that the phone is damaged, then let me to fill the form and then left the phone with Markams Shop employee to send it for assessment at finrite insurance. Now is after two month phone sent to finrite. I got a call from finrite insurance consultant telling me that details of the on their system is different. Finrite insurance consultant told me that on their system has Samsung grand prime plus insured not Samsung J5. I according to my Legitimate information, the phone appear on their was lost year around year 2016, and claimed which was replace with J5 and around early year 2017, it was lost and I claimed it, replaced with J5. After replacement Markhams consultant phone me to get new phone details which I purchased at the Markham shop, so that insurance can continue insure Samsung J5. And they did what exactly I was an advised from Markham sales person.

All these years I am confidently that the device was insured, as it appear on monthly statement deductions now I am impatient by the treatment I’m getting the both companies after I did not provide any excuse during monthly payment of insurance.