poor service

<p>I ordered and purchased two jeans, golf T-shirt and a back pack at Markham (online) on 24 November 2016. Today is the 10 December 2016. It has been over 16 days which is way past their Turnaround time. I consider myself to be a client rather than a customer as I have made quite a few purchases at Markham. <br /> <br /> I am so disappointed at the fact that I have had to phone Markham over 6 times to try and understand what is happening with my order. Further, before their poor customer care line is answered, I have had to wait no less than 10min before anyone picks us. To make matters even worse, not one service consultant at Markham has even apologized for the delay in delivery. All they can say is that when they check on the system, my order has been dispatched with the courier company. The last call I made to Markham on 08 December 2016 was picked up by a lady called Estelle. She showed no remorse whatsoever and through the entire call that lasted over 10 minutes she could not say sorry not even once. How pathetic. I am aggrieved because I have been waiting for an order I paid for over a week and this lady could not apologize not even once to me, sis! What poor customer service Markham has. <br /> <br /> Really is so disappointing because every day I have been phoning, now I am using my airtime to check on when delivery of my items I bought will have been delivered, Today is the 10th December 2016 and I am still waiting for my order.<br /> <br /> It really hurts because I was planning to wear those jeans to a friend party I was invited for on 3 December 2016. So I have had to go spend more money I do not have to buy another jean to wear for that party.<br /> <br /> At this point I really want my parcel or my money back. I was really hoping it would not come to this but I have been driven to write to hello peter due to the fact that I have had it with the lies and deceit I am getting from Markham. No one cares. They lie about telling me that they will follow up and get back to me - No one ever does!!!!!<br /> <br /> <br /> People, I advise that you do not ever buy at Markham online. Yes they have some great specials but honestly you do not want to go through what I am going through with them.<br /> <br /> They are a pathetic online store who do not value their customers. They will send you tons of emails alerting you to their specials and once you have bought from them they do not fulfill their end of the deal. As long as they have your money. You follow up with them and they don’t even get back to your query. Such *********** and ******** way of doing business.<br /> <br /> Markham has a lot to learn from other online stores. They communicate and will let you know if they are experiencing any delays with deliveries. Not Markham who keeps their clients in the dark and not care</p>