Poor Poor Poor Customer Service

<p>Hi All</p> <p>I am really not one to complain but being in the customer service industry- I feel like this experience needs some attention.</p> <p>A week ago I visited the Sandton City Markhams store and wanted to purchase a pair of shoes. The size we required was available but faded and therefore we requested a different pair. First we asked the sales person to please assist with finding out which branch had availability. He confirmed that the shoe was available at specific branches and could have the shoe delivered to the Sandton Branch by Wednesday latest. He proceeded to take my details and made me pay for delivery which I did after I paid for the full suit purchased from them. He also confirmed that the shoe couldn't be delivered to my closest branch but rather to Sandton again and I had to collect it. I agreed to these conditions- not to mention that I travelled from the South of Johannesburg and he said that he couldn’t locate a branch in the Vaal which had this item available.</p> <p>Today is Friday and after many attempts and tries to get hold of the Markham’s Sandton City Branch- they are not available. I even visited the branch and made a special trip on Thursday but the consultant available could not help as she did not help me on Saturday. </p> <p>What exactly did I pay delivery for? What is the point of a promise that I will have this item if it cannot be fulfilled? I am highly disappointed as my fiancé does not have this particular shoe which was purchased to go with the suit for a function tomorrow!!!!!</p> <p>I was inconvenienced on a few occasions now and I feel like this matter has very little importance to the Foschini Group. My fiancé also recently opened an account with Markham’s which we will now be closing as we rather take our business elsewhere.</p> <p>I have been a loyal customer to the group for many years but clearly my business and loyalty holds no weight.</p> <p>I actually doubt I will even get a response from the Foschini group after this complaint.</p>