Poor handling of documents

I went to Markham two weeks back to apply for an account. I gave them all the documents that they requested including three months bank statement and three months payslips. One of the managers helped me to complete the application forms and extracted all my income information from my documents. They said they would get in touch with me in three days to tell me if it was approved or not. I got a call three days later, telling me that I had to submit proof of income, while trying to explain that I had already done that, the lady said she was checking and would get back to me in a few minutes. I waited until today, and still no one came back to me. I had to call them to find out if the application was successful or not. The person I spoke to again said that proof of income is outstanding. As a person who lives so far from PE (100km in the wilderness), I am frustrated that I will have to take a specific off day to go and re-submit those documents. I have no guarantee that the set that I will submit this time will not be lost again. Markham should improve on:<br> 1. Document handling<br> 2. Communication. I had to contact them to find out about my account, instead of the other way round