Poor customer service, lies and deciet by Markham employee and customer support of TFG

I saw an item online and called the store to buy it and deliver it to my address by they told me I have to go to my nearest tfg store to ask them to call their store before the item can be released, by that time my nearest store was Markham Zeerust in north west province and when I got to the store I gave the sales person the store name and number to call the store that have the item that I want and when they call that store they were told to send an email before they can release the item because apparently that's the Tfg culture or rules of communication. The sales person at Markham Zeerust told me that he did send the email and the item will arrive via "RTT" within 2 weeks time. This was in December 2024 and I write this complaint in February 2025 and the sales consultant of Markham have been sending me to different store to fetch my item and now last week he called to tell me that the store says they can't releade the item but at first he tried said all is okay and I HAVE WHATSAPP COMMUNICATION WITH MARKHAM SALES PERSON AS PROOF of his self contradicting and I told him if it's the store internal mistake they will have to account for it and that was the last time he spoke to me. I took the matter further to customer care consultant of TFG but they've open and closed my complaint without letting me know the results and they have been taking me from pillar too post everytime I call them