Poor customer service and incorrect information provided.

Poor customer service and wrongful information provided.

I lost my Markham store card and enquired with one of the agents at the Markham and they advised that I can replace the card with a temporary ID. I then took leave from work on the 01/12/2021 to do the temporary ID.

When I get to Markham in Springs mall they advise me that they do not accept it because they were told so, not a valid reason to decline. I then called the customer service and an agent confirmed that it will be accepted.

I then went back to Markham and they declined again.

This is Poor service from Markham and it has cost me my time, money and a day I had to sacrifice at work.