poor customer care service

i am very disappointed with the service I have received when opening a clothing account for the first time. I opened an account with Markham two months ago on line. when account approved I had to send my payslips to the store which I did that. last month I get told my account has been blocked as salary wasn't verified. I go back to the store again with documents and every time the ladies call the client care department the people are not assisting and always hang up on them yesterday I went back to the store and they asked we email documents and which we scanned and emailed. again when we tried to call the servicing department they don't assist and put lady on hold for an hour then hang up on her. I spent two hours at Markham awaiting for assistance of my account being unblocked. disappointed in the service received and just want to close this account if this is how the Foschini group treats their customers.