1 reviews | Active since Jul 2016

26 Jul 2016, 13:51

Poor and slow service in Opening an Account with Markham

<p>I have app**** for an Account with Markham about a month ago. I also followed on the instructions of sending Proof of Income and ID copy. However despite all my efforts in following the instructions and calling the Call centre there has not been any assistance that i have received. The agents indicate everytime i am calling the new account department that their records show that they have received all documentation required, and they have forwarded them to the Proof of income department for further processing. PERHAPS THE PROOF OF INCOME DEPARTMENT HAVE DECIDED TO TAKE THE WHOLE MONTH OFF, SINCE FOR THEM IT TAKES MORE THAN A MONTH TO VALIDATE A SIMPLE PROOF OF INCOME. It appears as if it takes 3 Months to open an account with Markham. I also dont want start with the last agent i spoke with, Nadian who would used a rude tone of saying "there is nothing that i can do for me" and even to to get her to connect you with her Supervisor is a mission to Mars, because all of her Team leaders happen to be in a meeting.</p> <p>Terribly disappointed and am yet to experience such a bad/terrible/inert service from a company that appeared established at least according to RSA retail standards. Sies Man</p>

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Replies (1)
Markhams
Markhams's reply26 Jul 2016, 14:47
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team