phone didnt work from the 1st week

brought a phone on 26th December 2017 Markhams Jabulani Mall shop no 67,the phone had faults of freezing,power,brattery life would charge and once taken of the charger then its flat again.took it to the shop which was for the 3rd tim3 on the 24th of February 2018 I was very furious and the service from Faith the store manager is nonsense how can I be paying yet im not even using the phone another thing the phone came back again to the shop from repairs on 19th February 2018 my boyfriend got the sms from the repair centre but the shop didn't even contact me to tell me the phone is back upon my arrival on Saturday 24th Feb only to find out that no one has signed the delivery to confirm that they have received the phone mind you they wrote that the phone problem is software update. yet on the repair paper is written that the fault is freezing,power,batterylife. imei1: ********** ********** 4/imei2: ********** ********** 0 device maker:huawei model:y6ii when I say to the store manager please give me a new phone she then says "I will be working at a loss" questiong who must loose ? me as a customer yet im paying for something im not using. I think maybe the customer ombudsman will intervene.