Paying insurance but when you claim no payouts
On the 03 May 2015 I reported my phone lost at markhams Zevenwacht I opened a case and did all the necessary paperwork They handed in my claim at Finrite as I am still paying insurance and it seems as they didn't do there work properly. They got my statement and one of a other customer mix up as Rochell one of th employers explained on the 06 August 2015. And now she seems to be the one telling that the insurance company won't approve my claim due to negligence. Bad bad bad service and what I'm I to do now ?
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Markhams's replyOfficial
07 Aug 2015, 11:39Hello Faniedan,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Markhams's reply07 Aug 2015, 11:39
Official
Hello Faniedan,
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Kind regards
Jacqualine Stephens