Pathetic service

Now where do I start:<br> <br> I opened a Markham's account few months ago. This is where all the trouble started.<br> <br> Firstly, they got my email address and name incorrect, so I don't get my monthly statements via email.<br> <br> I have a pretty difficult name to spell, so I can forgive this.<br> <br> BUT, When I log onto the website to update my information it says it's going to send me an OTP to my phone.<br> Which never arrives, the other option is to have it emailed. Which doesn't help much seeing as you can't seem to capture data correctly. <br> <br> So the next option is to call the call centre, which I don't think actually accepts any calls as all I do is sit on hold for 10 minutes after I get through the maze of button pushing prompts that don't seem to work on my cell phone half the time. <br> <br> What I find most amazing is that, let me be a day late on my payments. Then all of a sudden you have 30 000 staff members all calling/emailing/texting me at the same time. <br> <br> Perhaps I'll just stop paying my account until someone human actually calls me and can update my information. <br> <br>