Pathetic customer service from TFG and Courier IT

I ordered a shirt on the 26th November 2020 as a birthday gift for my husband. Its been 13days and his birthday has come and gone and ive still not receieved his shirt. I called the online number for TFG and spoke to a consultant on the 4th of December who said my parcel was showing as out on delivery. Today is the 9th and i still have not received it. I tried calling Courier IT and noone ever answers their phones!!!!!! This is absolutely pathetic customer service from both sides! How can a shirt be out on delivery for 6days??????? TFG needs to hire a more reliable delivery service or they will start losing customers!