Parker, the Store Manager refused that I return the ****py T5 Hisense Pro - that I bought within 24 hrs.

I bought a Hisense T5 Pro at Markham the Cavendish Store on Tuesday 03/07/2018 at 18:14 pm. When I got home the phone wasn't working properly, Uber App and WhatsApp not working. The phone was very slow that it would take about 4min to open Google Chrome. The phone doesn't even pick up WiFi, I kept on rebooting my router several times.

I went back to the store the next day at 13:30 to return the phone, Parker the store manager tested the phone and saw that Uber App wasn't working and that the phone couldn't pick up the WiFi as I carried my router to the shop that time. He told me that there is nothing he can do as Hisense will not refund them, he told me that the only option I had was to take another Hisense T5 Pro in the store. My question is, why am I told to take another ****py phone yet I am not satisfied with the quality of this phone. He refused that I top up the amount and take a mobile of another brand that I trust or a brand that will be better than Hisense. I returned the phone within 24 hrs and he refused that I return the phone for credit so I can buy a different phone in the same store or in another Hi store.