paidup letter

<p>I have an account with Markham store which i had paid in full on friday the 23rd september, just after getting the reciept i requested the paidup letter stating that i have closed the account. The casheir from the Church street branch in pretoria contacted the headoffice to request the above stated letter, they confirmed my email address told the casheir that it will be emailed to my email address within 48 hours. i waited for the letter but the letter was never send. Yesterday i went again to Markham in daveyton mayfield square explained my story that i am awaiting for the paidup letter that they had promised it will be send to me within 48 hours! the casheir contacted the headoffice again to follow-up a white lady (very rude) answered the phone and told the casheir that i will not get the letter within 48 hours i have to wait for their administration to be done which will be finished by the 12 of October . after the 12 i will have to call them then the letter will be send within 48 hours. The reason i paid early is that i know ICT update peoples profiles on the first of each month, therefore i want my profile to be updated on the first so that i can start with the application for the house. i will believe this can be done on request.</p>