Outraged

I would like to express my extreme disgust regarding the TFG returns policy. I bought two black chinos of the same style on 11/12/2017 but only ended up using one as I bought a blue chino not long after that. Upon visiting the Markham store in Forest Hill Pretoria, to swop the chino for another colour, I was told by a lady standing in for the Manager that she would allow this. The cashier first returned the black chino into the system and then proceeded to process the purchase of the new chino but conveniently did not tell me that only R299 would be returned to my TFG account and not R399 (the price I paid) as this item was now on the marked down price. Had I not checked, I would have been ****** of R100. I obviously contested this and the lady standing in for the Manager called the Manager who told her that they cannot credit the R100 to my account as this item was no longer selling for R399 and was on the marked down price of R299 and that I would have to forego the R100 if I wanted to swop the black chino for another chino. All I can say is WOW!!! Which self respecting Manager or Company has the nerve to ask a customer to accept a loss of any amount???!!! In other words they are saying that I should pay TFG a R100 for absolutely nothing!!! I tried explaining this to the very dull people who work in this store but by the look on their faces I was speaking a foreign language. This is by far the most outrageous experience I have ever had in a retail store and I will not accept this!