Online shopping experience a disappointment

I bought an item online on the 24th of August 2020 and no communication until 9th September 2020 about delivery details. When I contacted the online shopping department I was advised that the item is still in the warehouse. When I asked what could be the reason for such a delay, the consultant rep**** that the item was not in stock. Their system allowed shoppers to buy products online while items were not available.

I have just canceled my account with them and also ask for a refund. I will never shop in any of their TFG group stores or advise anyone to. No wonder online shops like Suparbalist are thriving you will never get such a poor customer service.