ONLINE FREAKY SERVICE

I had a bad service form the start when I opened the account from the Northgate Branch, When I went to the store to fill the application form it was sent and the turn around for approval from the store was 3 to 7 workings days, I went to the store after 7 days it still not processed, I app**** online instead when I went to Fourways instead to collect the card I was asked to take my ID with which I did, But the lady insisted that I bring the of online application. even though I had a REFERENCE NO. FORM THE CALL CENTRE.<br> <br> Again since may I have been requesting for my statement to be sent VIA email but that has still not been resolved I am still receiving the mails VIA is that because TFG does not care about the environment.