jC
julian C

1 reviews | Active since Dec 2013

24 Nov 2016, 17:01

online and store price differs

<p>Hi. I recently went onto the Markham website and saw a shoe (style number - ********** 5) and they did not have stock online. I then called the Sammy Marks store which did have stock but the price was still the original price and was told to call head office to assist me. I called and was told that this cant be done. I am still purchasing the item for the sale price so whether is it online or in the store why should I be impacted negatively. If you guys can not accomadate then I feel you should be able to apply the sale price at the store. Really dissapointed loyal customer. </p>

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Replies (1)
Markhams
Markhams's reply25 Nov 2016, 09:35
Official

Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible

Your complaint will be directed to the relevant management team member.

We will be in touch with you shortly.

Warm regards

Markham Customer Services Management Team