old used shoes sold to me. bad attitude from manag

I bought a pair of shoes as a gift for someone only to discover at home that the shoes are old and already worn. This pointed out by the person receiving the gift, How embarrassing!! I returned the shoes the following day only to not be taken seriously by the store manager, Sherine. All I got was a half hearted, laughed off apology. After what seemed like forever she returned with a \new"pair of shoes that was also in a bad dirty condition. When asking Sherine if this insincere apology and the promise of new shoes is all I'm getting she became ****y and asked what more I want from her. Mockingly asked if I now expected the shoes for free. I never expected free shoes"