Not Debiting Account as per agreement

Good Day, <br> <br> I am logging this complaint here as emailing the company on [Email Removed] results in no feedback<br> <br> Initially, I recieved an email stating that my account is in arrears and requesting for me to make immediate payment, in less than 10 days, I recieved a letter via post informing me that my account is at risk and the arrears value owed had doubled. <br> <br> At that point, I had already been wondering why the account had gone onto arrears to find on my bank statement that no debit order from TFG took place since January. <br> My instalment was less than R100 last year so naturally, I do not recieve a notification to inform me that the debit order had taken place. <br> I paid the account up to date and logged a complaint (on 24 March 2016) enquiring under what circumstances have they stopped debiting my account, to which I recieved an automated thank you response but no feedback. <br> I believe this is a tactic used by the company to benefit from additional interest on arrears used on unsuspecting clients who also do not recieve debit order notifications for transactions valued less than R100.00. <br> <br> Where can I escalate this issue?