Non CPA Complaint

To whom it may concern:

I made cash purchase of a cellphone at your V&A Store : Hisense U989 Pro Gold &Cover/Telkom Sim on the 13/04/2017.Ive been experiencing issues with the phones touch screen ever since I made the purchase but however the busy lives we life I did not have a chance to return the handset. I handed it in at the Vredenburg Store (Weskus Mall) during the month of May for the phone only to return with a screen lock that wasn’t mine and the phone still freezing the store assistant then informed us that the technicians note was that the phone is fixed “Battery being replaced” Which was not the issue we had and which was explained to your store assistants upon handing in the phone We returned to the same store with the same fault again for the 2nd time, upon receiving the phone back after the 2nd repair the phone still did not work .touch was still faulty.

I herewith with like to take my business elsewhere and not in your group and request a full cash refund, As I read up your company is fully compliant with the CPA warranty, I do not foresee it to be a problem.

 I’m highly unsatisfied because I would have to come to your store every time and make use of my own transport and petrol to return a device I bought from your store and never benefitted from it for a day.  Every time I attempt to make use of the phone my private information like my banking ect is store on this handset and cannot be removed from the handset, which serves as a security risk for myself. This is private information.  The phone came back with an unknown password / screen lock, was my original phone replaced, without me being informed about this.

I’m Highly unsatisfied by the poor service I received and having to runaround with a cellphone that has not benefited me for one day.