No vouchers and attitude from staff

From the time I have requested for my Markham account to be opened. I have been given the run around for vouchers that were supposed to be given to me. I went to different stores, Pavillion and Gateway and was promised that I would get a call back. On 18/12/2019, I was assisted by the store manager who did her best to assist me. She spoke to Lisa and I had still not gotten a call back. I went to the store today to try and get assistance. An Indian guy with the glasses asked me what had happened, I explained to him what happened. I did not have my store card so he said it will be very difficult to assist without the card. I gave him my license and he said my account is closed and why would I want the vouchers. Who the f*** does he think he is to question me about it. I understand that the store was busy and maybe that's the attitude that is given to customers when the store is busy. I did not have my card the other day and the manager helped me to the best of her potential. Why must I run around for vouchers that were supposed to be given to me. I had even requested for my account to be closed because of this. Markham promises someone will phone but no one ever does. Highly disappointed