No help received with Account Purchase

Hi,<br> <br> I have always used my mums account to purchase from Markham but obviously within reason, where she was at a branch in Durban while I was at Your Sandton City branch at the same time, now I am trying to do the same and I have made over 15 calls to your branches and head office but no seems to know what they are doing! I have been trying from Monday and still no response, i even suggested her going into a store in Durban and purchasing a gift card and I pick it up from you store here in Sandton but that aswel- No response, also your store faxing the slip to a store in Durban where she can sign the slip but that aswel- no response! I require an urgent repsonse before the end of today, as i need to purchase the stuff today! <br> <br> <br>